Refund & Cancellation Policy

1. Cancellation

You may cancel your subscription at any time from Account Settings on the web platform. Cancelling stops the next automatic renewal charge. Your access to Pro features continues until the end of the current paid billing period — you are not cut off immediately.

2. Refund Window — New Subscriptions

First-time purchases of a paid plan may be refunded within 7 days of the purchase date, provided the buyer has not made heavy use of premium features during that period. After 7 days, or after significant premium feature usage, the subscription is considered fulfilled and is non-refundable for the current billing period.

3. Renewal Charges

If your subscription renewed automatically and you did not intend to renew, you may request a refund within 48 hours of the renewal charge. Requests received after 48 hours of the charge cannot be guaranteed.

To avoid unwanted renewals, cancel your subscription before the renewal date from Account Settings.

4. Clinical Credits

Clinical Credits are virtual platform tokens. They have no monetary cash value and cannot be redeemed for legal tender. Used Clinical Credits are non-refundable. Unused Credits may be refunded at our discretion if the request is made within the refund window above.

5. Duplicate or Erroneous Charges

If you were charged in error or charged more than once for the same transaction, the excess amount will be refunded in full without question. Please contact us with your payment reference and we will resolve it promptly.

6. How to Request a Refund

To request a refund, email us at the address below and include:

• Your registered account email address.
• Your payment reference number or transaction ID.
• A brief description of the issue.

7. Processing Time

Approved refunds are returned to the original payment method (card or mobile wallet). Banks and payment processors typically take up to 14 business days to reflect the refunded amount on your statement, depending on your bank's processing times.

We process approved refunds on our end within 2 business days of approval.

8. Contact

For refund and cancellation questions:

Last updated: September 21, 2026