Support & Help Center
Have questions about simulation scenarios, account settings, subscriptions, or Clinical Credits? We're here to assist.
Direct Email Support
Reach out directly to the developer and clinical engineering team. Typical response within 24 to 48 business hours.
support@interactive-cases.com →
Account & Data Deletion
Need to erase your account, simulation records, or associated data? Use our automated self-service portal.
Delete Account Portal →
Billing & Subscriptions
Questions regarding Pro tier access, receipts, web subscriptions, or Clinical Credits balances.
Contact Billing →
Official Community
Join hundreds of medical students and clinicians discussing case reasoning and diagnostic strategies on Facebook.
Join Community →
Frequently Asked Questions
How do I access clinical cases?
All clinical cases in our core catalog are available to every registered user. Simply head to the Dashboard or browse the Case Library to select a simulation.
How are Clinical Credits (CC) earned and used?
Clinical Credits are rewarded for completing clinical cases, achieving high diagnostic reasoning accuracy, and participating in community challenges. You can use them to explore specialized scenarios or unlock bonus procedural deep-dives.
Can I use Interactive Cases for real patient clinical decisions?
No. Interactive Cases is strictly a medical education and reasoning practice simulator for students, residents, and healthcare trainees. It does not provide medical diagnosis or treatment plans for real human patients. Always consult local clinical protocols and attending physicians.
How can I permanently delete my account?
You can permanently erase your account, simulation scores, and profile data at any time via our self-service Account Deletion page or via the in-app profile settings.
Submit a Support Inquiry
Submit details below or email us directly at support@interactive-cases.com.